Care Management, Customer Service Must Converge
It’s exciting to see more and more healthcare organizations starting to explore the integration of care management and CRM — and even strategic integrations among CM, CRM, and claims adjudication systems. We see this as a potential quantum leap forward in both improving operational efficiency and taking customer service to the next level. It’s […]
Top 3 Challenges Faced By Sales Reps Today
There are many stumbling blocks sales reps face to sell more and increase overall revenue. Knowing how to deal with a bad situation will help reps be more productive. Let us now understand the top three difficulties faced by sales representatives. What is also noteworthy is, a cloud CRM software, helps eliminate […]
The link between the Internet of Things and CRM
These days many buyers of products that connect to the Internet worry about the privacy of their data. And as the so-called Internet of Things expands, organizations are going to have to think about the trade-offs between a number of competing goals. Read more…
Watch Out: This CRM App Just Got Very Personal
Ever get an email, open it, and decide you’ll deal with it later? Of course you have. Would you behave differently if the sender was notified that you had opened his email, but failed to respond? This theoretical question may be a new reality. Earlier today, Streak – a customer relationship management […]
Is Your Sales Force Being Sabotaged By Your CRM?
What do our salespeople see when they open their screens? If the information is more company-focused than customer-focused, you have a big problem. A good CRM tool delivers useful analytics and reports. But don’t make the mistake of letting the tail wag the dog. The ultimate purpose of capturing customer information […]
Using Social Media Management Tools to Save Time
Ever wonder how businesses continue to post on social media channels throughout the night and on the weekends? More than likely, these businesses are using a third-party social media tool that allows them to schedule their posts ahead of time on many different channels. Small business and nonprofit owners are time-starved and […]