Care Management, Customer Service Must Converge

Care Management, Customer Service Must Converge

  It’s exciting to see more and more healthcare organizations starting to explore the integration of care management and CRM — and even strategic integrations among CM, CRM, and claims adjudication systems. We see this as a potential quantum leap forward in both improving operational efficiency and taking customer service to the next level. It’s […]

Top 3 Challenges Faced By Sales Reps Today

Top 3 Challenges Faced By Sales Reps Today

      There are many stumbling blocks sales reps face to sell more and increase overall revenue. Knowing how to deal with a bad situation will help reps be more productive. Let us now understand the top three difficulties faced by sales representatives. What is also noteworthy is, a cloud CRM software, helps eliminate […]

Second time around: Falling back in love with CRM

Second time around: Falling back in love with CRM

      It is a truth universally acknowledged that your first CRM deployment is more likely to fail than succeed – 63% of CRM initiatives fail according to a 2013 survey by Merkle Group Inc. Just like your first love, despite the hopes, excitement and expectation, a mixture of naivety and youthful exuberance means […]

The link between the Internet of Things and CRM

The link between the Internet of Things and CRM

    These days many buyers of products that connect to the Internet worry about the privacy of their data. And as the so-called Internet of Things expands, organizations are going to have to think about the trade-offs between a number of competing goals. Read more…

Watch Out: This CRM App Just Got Very Personal

Watch Out: This CRM App Just Got Very Personal

      Ever get an email, open it, and decide you’ll deal with it later? Of course you have. Would you behave differently if the sender was notified that you had opened his email, but failed to respond? This theoretical question may be a new reality. Earlier today, Streak – a customer relationship management […]

6 Things You Should Not Miss While Running Facebook Ads

6 Things You Should Not Miss While Running Facebook Ads

      Facebook is the most highly used social medium and the best way to get the word out on your Facebook page, is Facebook Ads. There are a lot of gimmicks in the advertising world, but to get attention from potential customers in one vast platform is Facebook which has more than 1.15+ […]

5 CRM Essentials IT Must Manage

5 CRM Essentials IT Must Manage

    Today, many IT executives are positioning themselves as trusted advisors to business teams. Their rationale: By encouraging business groups to select their own CRM software, frontline customer-facing personnel and their managers will feel greater ownership of the software they’ve selected, helping stoke user adoption and thus project success. We’ve already seen this more […]

Is Your Sales Force Being Sabotaged By Your CRM?

Is Your Sales Force Being Sabotaged By Your CRM?

        What do our salespeople see when they open their screens? If the information is more company-focused than customer-focused, you have a big problem. A good CRM tool delivers useful analytics and reports. But don’t make the mistake of letting the tail wag the dog. The ultimate purpose of capturing customer information […]