Ways You Need To Beef Up Your Social CRM Program
Like every good marketer, you probably have an active social media marketing plan aimed at connecting with customers and attracting prospects. No doubt, you’ve collected friends, followers and likes on Facebook, Twitter and other platforms. But, if you’re not taking your social customer relationship management (CRM) program past that point, you […]
Using CRM for Restaurants to Increase Customer Retention
It’s a busy night in your restaurant -all the tables are booked and more customers are lined up while waiters are occupied serving meals and clearing tables. The kitchen is firing on all cylinders. Managers are working the floor making sure things are running smoothly. At the end of the night, the […]
Using Social Media Management Tools to Save Time
Ever wonder how businesses continue to post on social media channels throughout the night and on the weekends? More than likely, these businesses are using a third-party social media tool that allows them to schedule their posts ahead of time on many different channels. Small business and nonprofit owners are time-starved and […]
21st Century CRM and Customer Experience: Challenges and Benefits
A major issue with CRM is that it is not a simple strategy that completely relies on technology alone, but the landscape is rather complex and punctured with pitfalls. Growing customer knowledge and sophistication poses huge challenges before an organisation’s CRM efforts. This is because, today, customer empowerment and accessibility to information […]
4 Ways CRM Software for Sales Increase Revenues
With the continual introduction of competitors into the market, it is imperative to stay ahead with a large base of loyal customers and their repeat purchases. The Cloud CRM Software is a cardinal pivot for all activities associated with sales in a firm such as automated lead conversions, sales quotas, opportunity pipeline […]