Care Management, Customer Service Must Converge

 

It’s exciting to see more and more healthcare organizations starting to explore the integration of care management and CRM — and even strategic integrations among CM, CRM, and claims adjudication systems. We see this as a potential quantum leap forward in both improving operational efficiency and taking customer service to the next level. It’s this type of performance-driven modernization that will ultimately position healthcare organizations to compete more effectively in the post-reform, consumer-driven economy! Read more…