12 traits of best managed contact centres

12 traits of best managed contact centres

      What do the best contact centres do best? While there are myriad factors that contribute to success, I have observed 12 overarching and interrelated characteristics that emerge in those organisations that consistently outperform others. Many organisations are still focused primarily on one level or one dimension of value — e.g., to deliver […]

Discover Why Finding Your New CRM Is Not a Solo Project

Discover Why Finding Your New CRM Is Not a Solo Project

        I’ve been involved in project management since 1988, and without a shadow of a doubt the projects that are most likely to fail or need to be resuscitated by a collaborative team further down the line are the ones where someone has the bright idea to go it alone and force change […]

5 Things That Kill CRM ROI Dead

CRM is light years ahead of where it was a decade ago, but if it’s no longer a money pit, that doesn’t mean it’s necessarily delivering the most bang for the buck either. Businesses can get better ROI from their CRM if they avoid some common mistakes: creating a siloed CRM system; letting sales and […]

What are the Benefits of CRM Software For Your Business?

One of the main goals of CRM software is to go above and beyond in the areas of customer contact and relationship development. This is why it’s more than important to have a system in place that not only supports great customer relations but also makes it easier to connect with customers in the most […]

Proactive Advertising With The Contact Database

Proactive Advertising With The Contact Database

      Telemarketing means to be in contact with a lot of people. Usually, companies wait to get noticed and for people to approach them first. This is not a good practice if a company wants to expand their reach and increase their profit. The company needs to be proactive in advertising and one […]

The Must Have Of Every Company

The Must Have Of Every Company

      Companies also need to have a plan on how to keep up with the technological advancements in their marketing methods. The internet has now become a widely used tool for communication and data sharing and exchange; it is not a surprise then that the email marketing services is put to use to […]

10 Useful Mobile CRM Apps

Customer relationship management (CRM) was around long before mobility became the norm, but now it’s becoming a necessity for CRM applications to offer mobile capabilities. After all, who is on the go more than sales people? A complementary trend to mobility is the burgeoning popularity of social media. More and more organizations are leveraging social […]

Small Businesses Adopting CRM, Struggling with Data Integration

Small Businesses Adopting CRM, Struggling with Data Integration

      As small and midsize businesses become more savvy in their use of marketing, analytics and forecasting, customer relationship management (CRM) platforms are finding a home among small businesses, according to a survey of more than 300 organizations conducted by CRM data integration specialist Scribe Software. Midmarket companies are using CRM to store […]