Double Your Holiday Power with a Virtual Contact Center and CRM

Double Your Holiday Power with a Virtual Contact Center and CRM

        If the holidays are about to turn your business from small to mid-sized, don’t wait for increased seasonal demand to max out your business phone system. Consider moving or upgrading to a cloud-based contact center, which can make the transition easier—AND help you to better manage the holiday rush. A cloud-based […]

The Difference Between a Contact Management and CRM Solutions

The Difference Between a Contact Management and CRM Solutions

          What is the difference between a Contact Management and CRM solution? Why is it important? Will someone tell me in plain English what it all means? In plain English, the difference is that a Contact Management solution is primarily an information management system that can enable you to be more […]

Managing the customer lifecycle process: the case for consolidating CRM, ORM and social media

Managing the customer lifecycle process: the case for consolidating CRM, ORM and social media

      Many digital agencies are guilty of creating pockets of excellence within their production units that are good, but cannot combine their collective strength to be truly great. Integrating CRM, ORM and social media into a collective unit will improve customer insights, allow for optimisation of media channels and create opportunities to engage […]

6 Things You Should Not Miss While Running Facebook Ads

6 Things You Should Not Miss While Running Facebook Ads

      Facebook is the most highly used social medium and the best way to get the word out on your Facebook page, is Facebook Ads. There are a lot of gimmicks in the advertising world, but to get attention from potential customers in one vast platform is Facebook which has more than 1.15+ […]

How to Choose the Best CRM Software

How to Choose the Best CRM Software

      Choosing the right customer relationship management (CRM) software isn’t easy. Because CRM enables businesses to gain a competitive edge by letting them effectively manage customer relationships before, during and after the sale, the CRM industry is rapidly growing, giving rise to a slew of vendors hoping to take advantage of this budding […]

5 CRM Essentials IT Must Manage

5 CRM Essentials IT Must Manage

    Today, many IT executives are positioning themselves as trusted advisors to business teams. Their rationale: By encouraging business groups to select their own CRM software, frontline customer-facing personnel and their managers will feel greater ownership of the software they’ve selected, helping stoke user adoption and thus project success. We’ve already seen this more […]

Making the right connections, made easy with CRM

Making the right connections, made easy with CRM

        You’ve probably heard that user adoption is one key to CRM success. If you can’t get your staff to log in and use it, then you don’t have a viable customer relationship management solution. And, while there are many things I can do for my clients, one thing I can’t do is […]

9 Signs That Youre a Real Estate Contact Management Expert

9 Signs That Youre a Real Estate Contact Management Expert

        Practicing effective real estate contact management is key to maximizing your success as a REALTOR®. Below are nine signs that you’re mastering this area of your business: 1. You have birthdays for a lot of the people in your real estate database and wish them a Happy Birthday when the time […]